Business knowledge
turns uploaded documents into searchable information, retaining source context and avoiding repeat processing of identical uploads.
Business Knowledge & AI Chat
Configurable AI assistants that use business documents and connected tools to answer questions and support workflows.
My role
contributed knowledge ingestion, assistant configuration, response safeguards, and session security to a shared Bob.Pro chatbot service.
The problem
Businesses need assistants that can find relevant information, respect customer boundaries, and distinguish a suggested action from a completed one.
The approach
Connected document ingestion, searchable business knowledge, assistant-specific access, and tool administration in a shared service.
What it enables
Lets administrators tailor each assistant's knowledge and available actions, with checks that connect selected answers and completion claims to tool results.
The work,
and its boundaries.
Assistant configuration
lets administrators choose which documents and tools an assistant can use, while keeping different customers' information separate.
Action-aware answers
checks configured figures and action claims against successful tool results rather than treating the assistant's wording as proof of completion.
Architecture
separates document processing, retrieval, conversation handling, and tool administration so knowledge and capabilities can evolve independently.
Responsible operation
protects visitor conversations and cancels backend work when a chat closes. Response safeguards cover configured checks, not every possible factual error.
Technology
- TypeScript
- React
- Express
- Prisma
- PostgreSQL
- pgvector
- SSE
Let’s make your next project workable.
Talk with me about the product, the engineering and the decisions that need to stay with people.